Refund Policy

Last updated: June 2025

Sixpack Design Studio d.o.o.
Hrizantema 8d, 11000 Belgrade, Serbia
PIB: 105368192
Email: billing@adintelhq.io

Summary: We offer a full refund within 7 days of your first payment if you are not satisfied with the Service. After 7 days, subscriptions are non-refundable but you can cancel at any time.

1. Free Plan

The Free plan is free of charge. No refunds are applicable as no payment is made.

2. Paid Plans (Starter, Pro, Agency)

All paid plans are billed monthly on a recurring subscription basis through Paddle.

3. 7-Day Satisfaction Guarantee

If you are not satisfied with your paid subscription, you may request a full refund within 7 days of your initial payment. This applies to your first payment only — not to renewal charges.

To request a refund under this guarantee, email us at billing@adintelhq.io within 7 days of your payment with the subject line "Refund Request" and include your registered email address.

4. Renewals

Monthly renewal charges are non-refundable. If you do not wish to renew, you must cancel your subscription before the renewal date. You can cancel at any time from your account settings — your access continues until the end of the current billing period.

5. How to Cancel

You can cancel your subscription at any time by:

Cancellation takes effect at the end of your current billing period. You will not be charged again after cancellation.

6. Exceptions

We reserve the right to refuse refunds in cases of:

7. Processing Time

Approved refunds are processed within 5–10 business days. Refunds are made to the original payment method via Paddle.

8. Contact

For billing questions or refund requests: billing@adintelhq.io